FAQs
All new orders will ship in approximately 2 - 4 days.May experience additional delays due to COVID-19 related delays.
Our products are all handmade, none of them are exactly the same as the pictures. The details and colors are all different.
Yes,100% wool felt.
Please refer to the cleaning and maintenance instructions
No, they come from Nepal and are made by hand craftsmen.
Dyeing with natural plant dyes will lose some floating colors. Pay attention to hand wash separately.
If you have not yet received an email stating that your order has shipped, please email storyfelt@outlook.com immediately and include your order number and correct shipping address in the body of the email. If you have already received an email stating that your order has shipped, we cannot change the delivery address.